Provenance Collection App
Dive into a world of delicious rewards
with our Provenance Points App!
Introducing our new & improved app. For every £1 spent on food & drink, and £2 spent on accommodation at any of our Provenance Collection venues (excluding West Acre), earn yourself a point. Once you’ve collected 200 points, you’ll receive £10.00 to spend on food, drink, and accommodation.
So, to sum it up: For every £1 on Food & Drink = 1 Point, for every £2 on accommodation = 1 point
200 Points = £10 to spend on your next bill*
Not only can you collect points, but with our new app, you’ll have Provenance at your fingertips! From locating your nearest Provenance Collection venue to getting directions, checking out menus, and staying updated on the latest events at your favourite spot. Convenience in every tap… with even more to come.
*Terms & Conditions
Points can only be collected at the time of purchase and cannot be added retrospectively. Receive one point for every £1 spent on Food & Drink at any of our venues*, and one point for every £2 spent on accommodation*. Once you’ve received 200 points, you’ll receive £10.00, which can be redeemed against food, drink, and accommodation at any of our venues. These rewards are non-exchangeable, and no cash alternative is available. Stamps can be given and redeemed at any Provenance Collection venue (excluding West Acre) for food, drink, and accommodation. Provenance Points expire after 24 months. If you’re using a physical card, cards must be registered before points earned can be redeemed. Points can be checked using the balance checker. *Excludes West Acre
App FAQs
Why are you changing your app?
We’ve switched app providers to offer a more seamless experience – something we consistently strive for here at Provenance. We want your rewards to be effortlessly enjoyable. That’s why we’ve teamed up with experts who already manage many of our systems, ensuring a smoother experience for you.
What’s different about the app?
We’ve revamped our rewards system. Farewell to the Provenance Passport. Now, earn points every visit: £1 spent on food earns 1 point, and £2 spent on accommodation earns 1 point.
Do I need to download the new app if I already have the old one?
Yes, please download the new app to start earning your points. Uninstall the old one as we are unable to use this one going forward. Apple users, get it on the App Store; Android users, find it on the Google Play Store.
Can I earn points while staying with you?
Absolutely! Our improved app lets you earn points every stay, as well as when dining and drinking with us. Get 1 point for every £2 spent on accommodation. Please note that when staying with us, all food and beverage points must be redeemed at the time of dining from our restaurant team – we are unable to add points at the end of your stay for any dining. Kindly note that this excludes West Acre Lodge.
Can I save up points or must I spend my rewards immediately?
You’re in control! Previously, you could only use one reward at a time. Now you can decide. Use your £10 rewards towards food, drink, or stays, or keep collecting points for bigger rewards.
Will there be a physical card option?
Of course. Physical cards will be available at each site, allowing you to earn points when dining, drinking, and staying with us. We will have physical cards available at each site so you can collect points when dining, drinking, and staying with us. Please ask one of our wonderful team members. You will need to register your card before you can redeem any points earned, which can be done by clicking here.
Can I earn points for special events, like weddings or a private dinner?
Yes, you can earn points on the food, drink, and accommodation parts of the bookings for special events.
Can points be split between groups?
Yes, points can be split between groups, but please inform your server before making the payment. We won’t be able to split points once the payment has been processed.
What other benefits does the app have?
Our app seamlessly integrates with our systems, automatically adding points when you book a table for food and drink in our restaurants using the same email address registered with your app. Plus, find your nearest Provenance Collection venue, browse menus, events, and promotions – all in one place. Stay tuned for more exciting features coming soon!
Do my points expire after a certain period?
Points and rewards expire 24 months after date earned.
Is there a limit to how many points I can accumulate?
No, there is no limit to how many points you can accumulate. Rewards are entirely based on your spending and visits.
How can I get assistance if I encounter any issues with the app or have any questions about my rewards?
If you encounter any issues with the app or have questions about your rewards, please don’t hesitate to reach out to us at Rewards@Provenanceinns.com. Our dedicated team is here to assist you and ensure that you have a seamless experience with our app and rewards program.
Can I still earn points and access basic features of the app when I don’t have an internet connection?
Points and rewards are associated with your email address, therefore if you make a table reservation using the same email linked to your app registration, points will be added automatically.
Will my points automatically be added straight after dining/staying?
Your points won’t be added immediately after dining or staying. Instead, they are updated once a day, at midnight. Therefore, you’ll see updates to your points the following day.
